“Now the demand for goods like textiles, furniture, cookware, etc., are moving to India, and along with the existing manufacturing and design capabilities, there is a very huge focus on quality.”
Puja Rautela, Director of Flat World, one of India’s leading buying houses, stated in a national symposium on handicrafts. This shows how all eyes in the Indian manufacturing sector for lifestyle and consumer durable goods are now shifting their focus to quality.
With the likes of Walmart trying to increase their sourcing from India, pioneers like Flat world Buying Services Private Ltd is one of the industry-standard buying houses working across industries to put Indian goods in forefront. Catering to global clients, Flat world has made a mark internationally under the leadership of Ms. Puja Rautela.
The Game of Quality
Quality control and management are crucial to maintain product quality for buyers and so for buying houses. It is a nuanced subject that requires trained expertise.
This builds trust in their buyers who themselves are trying to get their brands competitive. In a volatile and uncertain world, quality helps to reduce costs and ensure timely deliveries. Since buying houses and brands have a close relationship forged by trust, they needed to be sure no mistakes were made.
The management and quality team in Flat world always wanted to stay ahead of the competition and achieve huge economies of scale. Through her statement at the symposium, the director emphasized how quality is a game changer when competition is cutthroat. Currently, goods from Flat World are not only limited to domestic clients from India but also extend across the world, including East Asian nations like Vietnam. To break into new markets without incurring extra costs, Flat world was looking to overhaul their quality game with new technology that closely aligns with their products.
Flat world and LookOver
Taking ahead the vision of Ms. Puja Rautela, Mr. Jacob Jackson – head of quality at Flat World Buying Services, ventured to explore quality control and management software in the market. With his wealth of experience in quality control and compliance, he knew that picking the right technology can fuel Flat world’s growth. For him, getting processes aligned, automated and organized has always been his priority. After a thorough analysis of multiple options, LookOver stood out for him due to various reasons.
- End-to-end tracking of quality management: Every quality check, audit, and inspection was now recorded in real time, reducing human error and saving hours.
- Live Insights at a Glance – A single dashboard showed everything: ongoing inspections, supplier performance, and audit status. No more digging through files or waiting on reports.
- Less spreadsheets, more efficiency – Allocating duties, analysing data, and creating insights are now transferred to LookOver. The relief of not sifting through multiple spreadsheets is immense.
- Seamless Compliance & Billing – Commission invoices were generated within seconds, saving time and effort for procurement and finance teams.
- Product development cycle – The valuable insights and easy to manage the life cycle of new product development from LookOver, acted as a guide in faster and efficient product development.
- Easy to read reports – The visual reports act as a cue for the quality control and compliance team to take timely decisions with ease. This gives a one-look overview of the status without crunching the data manually.
How LookOver became a Flat world Favourite
Ever since partnering with LookOver as their quality management software, Flat world Buying Services took their business to new levels. They save a lot of costs by not running into unexpected quality issues. Now, with increased automation, inspections are smoother and faster. Flat world’s already towering reputation in buying services is now a notch higher.
Improved efficiency on the shop floor has helped the team to focus on strategy and scaling rather than worry about delivery deadlines. Compared to previously, Inspections are now assigned and completed within half the time. They focused on building new connections and innovating in process improvement.
Flat world is now looking at the new possibilities in the market to deliver only the best to their clients. For their journey ahead, now they have a trusted tool – LookOver to help them define the quality of Indian products at a global standard.